A transcript of a telephone call that I received at work this morning...
KJK: "This is Kevin"
Woman: "Hello, I'm confirming a meeting today for 2pm"
KJK: "Excuse me, who is this?"
Woman (impatiently): "I was told that you would arrange a meeting with me today."
KJK: "OK, but who are you?"
Woman: "Ms. L-- advised me that you would set up a meeting with me for today at 2"
KJK: "I need to know who you are."
Woman (mounting impatience): "Ms. L-- didn't tell you about this?"
KJK: "I'm sorry but I can't help you unless I know who I'm speaking to."
Woman: "Well, Ms. L-- said that we were going to meet today. I need to know where.
KJK: "WHO IS THIS???"
Woman: "My name is Ms. B--. Didn't Ms. L-- tell you?"
KJK: "Why don't you tell me what the meeting is supposed to be about and I'll see if I can help you."
Woman (exasperated): "It is frustrating that you don't seem to understand what I'm talking about."
You don't even want to know what that meeting was about...